Knowledgebase
No effect on ping in games
The performance can vary a lot depending on each individual's network conditions and the game being played. Some players may
see a huge difference while others may see very little or no difference
in their ping. It really depends on multiple factors in your network
conditions.
For example, if your ISP or network provider throttles and shapes gaming traffic, you'll see the biggest difference in ping reduction since we encrypt all data to by-pass this.
Therefore, we suggest giving a try first with our free trial.
You should also double check whether you are connecting through Pingzapper correctly. For TCP games, you can try the following:
First login with Pingzapper and log into your game. Next, while you're in game go back to the Pingzapper client and right click your game profile and select "restart tunnel".
You should get disconnected in game at this point. If you don't get disconnected, please contact us.
For example, if your ISP or network provider throttles and shapes gaming traffic, you'll see the biggest difference in ping reduction since we encrypt all data to by-pass this.
Therefore, we suggest giving a try first with our free trial.
You should also double check whether you are connecting through Pingzapper correctly. For TCP games, you can try the following:
First login with Pingzapper and log into your game. Next, while you're in game go back to the Pingzapper client and right click your game profile and select "restart tunnel".
You should get disconnected in game at this point. If you don't get disconnected, please contact us.
Other common issues
- How to start the free trial? New account is inactive
- No effect on ping in games
- Unable to connect in game when Pingzapper is on
- Frequent disconnections or lag spikes
- Performing a network test
- What are the trial limitations?
- Unable to play DotA2 with Pingzapper
- Clean reinstallation of Pingzapper
Still having issues?
Contact us